So recently and for whatever reason my phone stopped working. There was some software malfunction and had to wipe all the data. Unfortunately I didn’t make a new transfer code (and wasn’t really aware that they were used only once).
Now I have sent a first email and got a reply asking me the payment receipts I made which I did send. Support answered in less than 24 hours the first time but now I’m waiting for more than a day and I’m willing to wait a bit more.
I made this post because I want to know if people sent their requests a second time with even more information if for whatever reason support didn’t reply again, or how much the wait can go on. It also seems that a lot of people say support is picky with account recoveries.
Now they did have the elongated maintenance so it could just be that but I’d like some advice because I have almost 700 days my account and really like this game.
Should I wait a day or two more and then send again? I have to say that in my first mail I gave them a lot of accurate information and they said that they found the purchases I had made ( I didn’t send the receipts in the first), without saying that any of my info was incorrect. Only for few of the questions my answers where in approximation.
I just made this post because I’m a bit anxious.
Thanks in advance!