This is a VERY IMPORTANT TIp for Masters playing on iPhone and who purchase Saint Quartz using iTunes gift cards.
DO NOT STOCK UP $$$ ON YOUR WALLET FOR FGO
If you’re topping up your iTunes account wallet just for FGO and nothing else, use up the full amount as much as possible. For example, if you bought an iTunes $100 gift card, buy the $80 pack soon. Do not try to stockpile cash on your iTunes account to save for when a particular banner you want comes out, use it immediately.
When the Sitonai banner dropped, I tried to purchase an $80 pack as usual, just as I have for the past 2 years and for the first time I got a notification saying my purchase could not be completed. I called iTunes to report the problem and their response was to disable my account. I literally begged them to reconsider and they said they would review my case. A couple days later, they reinstated my account but when I tried to buy SQ, the same problem happened again. I immediately contacted iTunes again and they once again said they would investigate my account.
Today, I got an email telling my account has been permanently disabled. I don’t even know what I did wrong, the only purchases I make with that Apple account is in FGO and all the same $80 amount for the past 2 years. I contacted iTunes again demanding an explanation and all they could say was that I somehow violated their Terms & Conditions which I absolutely did not. The only thing I’m guilty of was making a US account to play the game even though I’m based in Asia.
And just like that, all my money on the disabled account was frozen forever. All $1,120.63 gone.
I don’t even know what I did wrong. Apple/iTunes just committed daylight robbery. Literally shot me twice, took all my money and their response was like “Oh well, we say you’re guilty so say goodbye to your money. Bye”.
This is absolute bullshit. They can’t even refund my cash. All I can do is file a formal complaint and that’s it. Now I have to create a new account and have to add funds from scratch.
So please to all who have the same mindset as me, who like to add funds to your account now and save it for later, just DON’T. DON’T DO IT. JUST USE IT UP. If Apple somehow bans your account, you’ll just lose a smaller amount compared to me.
I will still keep playing Fate Grand Order because at this point I’ve poured too much time, effort and money in the game to quit anytime soon but this experience has traumatized me forever. I really hope my tragedy will at least prevent someone from having this issue.
Thank you for reading.
Edit: I created a new account and the same payment issue happened again. When will this hell ever end?
-Now I know how Myst feels everytime he pulls a Gold Caster card.